Privacy policy

Privacy Policy

TEKQ operates this website and its associated information, content, features, tools, products, and services to provide you with a comprehensive brand experience (collectively, the "Services"). The Services are powered by Shopify, which provides the technical infrastructure to support our operations.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or interact with our Services, such as filling out contact forms, registering for product warranties, or contacting us by other means. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you understand the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

"Personal Information" refers to information that identifies you or can be reasonably linked to you or another individual. It does not include anonymous or de-identified information that cannot be linked to your identity. We may collect or process the following categories of personal information depending on your interaction with the Services and applicable laws:

  • Contact Details: Including your name, address, shipping address, phone number, and email address.
  • Communications with Us: Information you provide when communicating with us, such as the content of inquiries sent to customer support.
  • Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information: Data regarding how and when you interact with the Services, such as your browsing history or interactions on the site.

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from You: When you fill out forms, use our Services, or contact us.
  • Automatically via the Services: Through device tracking, Cookies, or similar technologies when you visit our website.
  • Service Providers: Third parties who provide technical support or process data on our behalf.
  • Partners and Other Third Parties: Information shared with us by our business partners.

3. How We Use Your Personal Information

We use your personal information for the following purposes based on your interaction with us:

I. Service Maintenance and Optimization

  • Product Warranty & After-Sales Service: To process warranty registrations, verify product authenticity, record warranty periods, and verify identity for technical support or repairs.
  • Inquiry Response: To respond to product inquiries, technical consultations, or partnership proposals submitted via contact forms or email.
  • Personalization: To remember your language preferences, regional settings, and product interests for a smoother browsing experience.
  • Website Performance: To analyze traffic and user behavior (using de-identified data) to optimize website structure and functionality.

II. Marketing and Brand Promotion

  • Communications: With your consent, we may send product updates, technical white papers, brand events, or promotional offers via email or SMS.
  • Digital Advertising: To display relevant product information or advertisements on third-party platforms based on your browsing activity (e.g., interest in SSDs or memory cards).

III. Security and Fraud Prevention

  • Identity Verification: To prevent fraudulent registrations or unauthorized access during warranty or support processes.
  • Security Monitoring: To detect and prevent malicious attacks, illegal activities, or violations of our Terms of Service.

IV. Customer Support and Relationship Management

  • Request Resolution: To provide product specifications, troubleshoot technical issues, and ensure effective responses to your feedback.
  • History Tracking: To maintain long-term business relationships by tracking repair history and consultation records.

V. Legal Compliance and Protection

  • Legal Obligations: To comply with applicable laws of the Republic of China (Taiwan) or respond to valid legal processes from government or law enforcement agencies.
  • Rights Enforcement: To investigate or defend against legal claims, protect the safety of the public, or address violations of our policies or intellectual property rights.

4. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes under this Privacy Policy, including:

  • Shopify and Service Providers: For IT management, data analysis, customer support, and cloud storage.
  • Marketing Partners: To support personalized advertising and marketing services. Our partners use your information according to their own privacy statements.
  • Your Consent: When you direct or authorize us to share information for repairs or via social media integrations.
  • Business Transactions: In the event of a merger, acquisition, or bankruptcy.

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes information about your use of the Services to improve its platform. Your data may be transferred outside your country of residence. To learn more about how Shopify handles your data, please visit the Shopify Consumer Privacy Policy.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access/Know: The right to request a copy of the personal information we hold about you.
  • Right to Deletion: The right to request the removal of your personal information.
  • Right to Correction: The right to correct inaccurate or incomplete data.
  • Right to Portability: The right to receive your data in a structured format or transfer it to another party.
  • Communication Preferences: You may unsubscribe from promotional emails at any time using the "Unsubscribe" link.

To exercise these rights, please contact us using the details provided below. We will verify your identity before processing requests in accordance with applicable laws.

7. Information Security and Retention

We implement security measures, but no system is "perfectly secure." We retain your personal information only as long as necessary to maintain your account, provide services, comply with legal obligations, or resolve disputes.

8. Contact Information

If you have questions about our privacy practices or wish to exercise your rights, please contact us:

Company Name: TEKQ (樂都國際股份有限公司)

Email: online@megagrand.com.tw

Phone: +886 2-8227-3112

Address: 4F.-5, No. 268, Liancheng Rd., Zhonghe Dist., New Taipei City 235, Taiwan (R.O.C.)

Last Updated: February 4, 2026