Repair

Repair & RMA (Return Merchandise Authorization) Policy

1. Data Loss Disclaimer

TEKQ is solely responsible for hardware repair services. We do not provide data recovery or backup services. TEKQ shall not be held liable for any data loss, corruption, or damage that occurs during the repair process. Customers are strongly advised to back up all data before sending products for repair.

2. Shipping Costs

  • To TEKQ: The customer is responsible for the shipping costs when sending the product to our service center.
  • Return to Customer: TEKQ will cover the shipping costs for returning the repaired or replaced product to the customer.

3. Warranty Exclusions & Limitations

The warranty does not cover damage caused by non-natural external factors. TEKQ’s warranty shall be void under the following conditions:

  • Damage caused by accidents, vandalism, improper operation, misuse, or unauthorized disassembly.
  • Damage caused by natural disasters (force majeure) or power supply issues.
  • Damage resulting from the use of non-standard equipment or third-party accessories not compliant with computer industry standards.
  • Products purchased through unauthorized TEKQ distribution channels.
  • Products repaired or disassembled by technicians not authorized by TEKQ.
  • Warranty labels, serial numbers, or tamper-evident seals that are removed, altered, damaged, or illegible.

4. Warranty Period Verification

The warranty period begins from the date of purchase and is valid only for the original purchaser. If no proof of purchase (invoice/receipt) can be provided, the warranty start date will be determined by TEKQ based on the product’s serial number.

5. Product Authenticity

If our service center identifies a product as non-genuine (counterfeit) during the repair process, all repair and warranty services will be terminated immediately.

6. Replacement Methodology

Repairs may involve the use of refurbished spare parts or replacement units. Therefore, the repaired product returned to you may not be the original item sent for repair.

7. Discontinued Products (EOL)

Due to rapid technology cycles, if a product is discontinued or parts are no longer available, our customer service team will contact you via phone or email to offer an equivalent alternative.

8. Kit/Bundle Requirements

If the product was purchased as part of a kit or bundle (e.g., dual-channel memory sets), please return the entire set for testing and verification.

9. RMA Ticket Validity

RMA requests are valid for 14 days. If the product is not received at our service center within 14 days of the application, the request will be voided, and a new online application must be submitted.

10. Unclaimed Items & Abandonment

If a package is returned to TEKQ due to an incorrect/incomplete address or failure to collect it from the courier, and the customer does not contact TEKQ within one month of the original repair date, it will be deemed that the customer has abandoned the item. TEKQ reserves the right to dispose of such items at its discretion.

11. Brand Restriction

Please do not send items that are not TEKQ branded.

12. General Notice

Customers are required to read the above terms carefully. For the latest warranty policies, repair procedures, and service locations, please refer to the official TEKQ website. Announcements on the website shall prevail.

13. Shipping Address for Repairs

After completing the online RMA application, please send your product to:

Attn: TEKQ E-commerce Repair Department
Address: 4F-5, No. 268, Liancheng Road, Zhonghe District, New Taipei City, Taiwan 235038
Phone: +886-2-82273112